Free tools, including employee surveys and basic patient monitoring, for those on the frontlines of patient care amidst the COVID-19 pandemic.
Given this critical time, Cortex has been busy listening to our customer feedback and learning new ways and lessons to tackle the COVID-19 pandemic. It’s been extremely valuable to hear how our partners in acute and post-acute care settings have quickly adapted and worked tirelessly to continue operations as planned and improve patient conditions and outcomes.
To help address the situation and help our partners, we’ve launched the COVID-19 Command Center which, in this short time, has been successful in identifying COVID-19 and at-risk patients with possible symptoms and actual diagnoses for our healthcare partners.
Our "COVID-19 Command Center" gives providers a dashboard where they can screen, track and triage patient opportunities, adjust call scripts, and engage with their staff quickly.
The time is now during this critical juncture to ensure your patients are educated and recovering well at home. Cortex’s follow-up call and patient engagement platform helps your teams improve awareness, screening, patient safety, and response. Within Cortex “Opportunities”, you can screen, track, and triage patients that have:
To screen and inform patients about COVID-19, all call scripts have been changed to ask:
Within the thousands of calls every day, our very early results show that about 2% are experiencing COVID-19 like symptoms but most often from past ailments. Given lockdowns and national guidance, our hope is that we’re able to continue to monitor and provide assistance to the care teams and patients.
Employee retention and infection control has become extremely difficult. We’ve created a specialized, healthcare employee survey program for this outbreak at no cost. Survey your employees weekly to gauge morale, evaluate employee symptoms, discover concerns, and convey confidence and gratitude. Providers can now quickly send:
While patient care, economic times, and recovery are all a concern, we look forward to supporting those of you on the frontlines of care.
If you’re interested in learning more about taking advantage of these services, please contact us here.